Service & Integrity

Each member of our Account Management Team pledges to provide the highest level of service to our clients. To do this, they will:

• Maintain strict confidentiality concerning employee and employer information
• Seek to resolve client claim issues within 24 hours
• Log client phone calls
• Notify client of reason if claim issue requires more than 24 hours to resolve
• Provide direct access to principal consultants
• Deliver administrative manuals, plan documents, and contracts as soon as available from vendors